Complaints Policy

DC-unlocker.com pays special attention to the quality of its services. We make every effort to ensure that our customers are satisfied with our cooperation.

If you'd just like to speak to someone about an issue that's concerning you, please contact us by using live support chat on the web page. We can usually settle matters quickly by using live support chat or ticket if live support is unavailable.

If you was unable to solve the matter by using live support chat, you can email us your complaint at [email protected] .

You will need to provide this information:

• a username which you use for our services;
• the email address associated with your account;
• when and how many times live support contacted;
• what the issue is;
• how you'd like us to solve it.

We'll look into your complaint and respond to you by email. Our final response to your complaint will be provided to you within 15 business days after your complaint has been made, and in exceptional circumstances, within 35 business days.